Last updated: September 2026.
Who we are
Titan Remedial Solutions Pty Ltd (ABN 58 699 129 327) provides remedial building services across Victoria. This policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Enquiry details — name, phone, email, role, and the property and defect information you provide through our assessment form, by phone or by email, including photographs you send us.
- Tender invitations — your organisation and contact details, project and tender information, and any tender documents you attach or link to.
- How you reached us — when you send an enquiry, we record how you arrived at the site: the website, search or campaign that referred you, and the first page you viewed. This is kept with your enquiry so we can tell which of our marketing works, and is used only by us.
- Project records — site information, correspondence and documentation generated in delivering works.
How we use it
- Responding to enquiries and delivering assessment and remedial services
- Preparing proposals, reports and project documentation
- Meeting legal, insurance and safety record-keeping obligations
- Improving our website and services
We do not sell personal information. We share it only with subcontractors and service providers engaged in delivering our services, and where the law requires.
Service providers and overseas disclosure
The website relies on the providers below. Some are based outside Australia, so information you submit may be disclosed to, and stored in, other countries. We take reasonable steps under Australian Privacy Principle 8 to ensure each handles it consistently with the Australian Privacy Principles.
- Resend (United States) delivers assessment requests and tender invitations from the website forms to our inbox. Everything you enter, including any photographs or documents, passes through its systems in order to reach us.
- Cloudflare (United States, with a global network) hosts this website and processes the requests your browser makes to it. It also stores the enquiries and tender invitations sent through our forms in our lead register.
- Our email provider stores the enquiries we receive and our correspondence with you.
Photographs and property information
Photographs of building defects submitted through our forms are used to triage and respond to your enquiry. Project photography used in case studies or marketing is published only with the property owner's or owners corporation's permission.
Storage and security
Personal information is stored in access-controlled systems hosted by reputable providers. Our lead register can be opened only by named staff who sign in to reach it. We retain project records for the periods required by building and insurance law, then dispose of them securely.
Access, correction and complaints
You may request access to or correction of your personal information, or raise a privacy complaint, by contacting us at [email protected] or 0436 333 091. If unresolved, complaints may be directed to the Office of the Australian Information Commissioner (oaic.gov.au).
Cookies and measurement
This website does not use analytics or advertising cookies. If that changes, you will be asked before any are set.